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All returns require an RMA#. Please send an email by clicking here. We must receive all goods with in 30 days from the day they were delivered to you. We offer flat-rate ground shipping within the lower 48 states. We also offer USPS Priority Mail and several Express services. Shipping charges, when applicable, are computed on combined weights of all the items in an order. For heavy shipments, UPS Ground tends be the most economical shipping method. Most orders are shipped with in 2 to 3 business days. Orders requiring engraving or imprinting require 3 to 4 weeks. Delivery time for an order depends on the specific shipping service selected. All orders include shipping insurance. We do not charge sales tax outside California. WE DO NOT REFUND SHIPPING CHARGES. THE ONLY EXCEPTION IS IF WE SHIPPED A DIFFERENT ITEM THAN THE ONE THAT WAS ORDERED. All returns and exchanges require Return Material Authorization; please send an email by clicking here. We will respond within one business day (if we fail to do so, the time to return will be extended accordingly.) Returns and products to be exchanged must be RECEIVED BY US in original condition, with packaging, within 30 days of delivery. Some professional wine openers have a restocking fee. Napa, California 94558 Phone: 1-707-703-5924 Send mail Welcome to Napa Wine Openers. We supply heavy-duty, professional wine openers, decanters and other wine service items. We have a selection of wine openers capable of opening dozens and even hundreds of bottles of wine on a daily basis. Please browse the site and if you have any questions or comments, contact us at the email address listed below. SHIPPING AND HANDLINGMost items are shipped via UPS Ground. But we also offer USPS Priority mail and several Express services.Unless otherwise noted, all items ship within 1-3 business days. Delivery time depends on the shipping service. If you have an urgent need for a paricular item, please send us an email and we will do our best to expedite your shipment. RETURNSAll returns require Return Merchandise Authorization. If there's a problem with the items you have purchased from us, send us an email describing the problem and reference your order number.In general, defective or incorrect items may be returned within 30 days from date of purchase for replacement or refund. If the item is defective or we were in error in the initial shipment, we will refund your full purchase price. On some professional wine openers (Cedon, Dion, Zeus & Electropull), there is a restocking fee, usually 15%, for returns or exchanges. Any breakage in shipping must be reported within 10 days. Original packaging materials and paperwork must be readily available for claims.
Refunds will be issued to your credit card for the value of the merchandise and any sales tax you may have been charged. When we actually receive the item(s) back in our warehouse, we will then credit your credit card account for the product or products.
If, however, you are not ready to take the online transaction plunge, we are happy to accept Phone Orders. Please call us at the number listed above. We accept Visa, MasterCard & American Express. QUESTIONSWe are happy to address your corkscrew & wine opener related queries or concerns. Please send us an email. If your message is regarding an order, include the order number in the subject line of your message. |